Join Sarah Johnson (Local Council Relationship Manager) and Chris McCourt (Head of User Experience) in a joint session on 13 May to see how their project team is making a number of changes to Unity Trust Bank’s banking proposition for Parish and Town Councils with the aim of making the whole experience easier, faster and less challenging. Sarah and Chris will also be taking Q & A’s and feedback to ensure that the revised package evidences the bank’s continued support of the sector when launched later in the year.
This is a free event for Member Councils which can be booked via our website.
As Unity Trust Bank celebrates 40 years of helping to create positive social impact across the UK, a new project is underway to review the current proposition offered to local councils. Listening to feedback from local council clerks has highlighted the challenges some customers have faced, from account opening stage, through to daily banking issues, including digital banking, flexibility around mandate changes, and more recently, confusion around regulatory changes and information gathering for due diligence (KYC).
These are being addressed by a specialist project team, and consultations have begun to identify areas for improvement and future development, and Unity is inviting feedback from councils and associations to help shape their future banking.
In addition to this, a newly appointed specialist relationship manager will be available to assist local councils with more complex issues; complementing the existing customer support team, Unity Connect (in a recent Customer Satisfaction Survey, 92% of customers said they were satisfied or extremely satisfied with Unity services).
Unity offers business banking solutions including current accounts, savings accounts, and a range of payment services and loans. Unity customers have access to secure online banking and a UK-based call centre. Unity has recently added a range of new deposit accounts to its current transactional banking facilities to expand its offering. A new 18-month fixed term deposit account was launched early in 2024, to complement the instant access account, 30-day, 90-day, 6-month, 12-month and 24-month fixed term deposits already on offer.
Unity has reduced the minimum deposit amount to within the Financial Services Compensation Scheme (FSCS) limits, and positive changes to maximum funds held give account holders more flexibility. By saving with Unity, you can be safe in the knowledge that your deposits will be used to help make a positive difference across the UK because its lending practices are aligned with the United Nations’ Sustainable Development Goals (SDGs)
If you would like to offer any feedback to the project team, please contact: Relationship Manager (Councils) Sarah.johnson@unity.co.uk